FAQ

CAN I RETURN MY ITEM FOR A REFUND OR EXCHANGE?

If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange of the same item, but different color and/or size, or refund for store credit only. HOW LONG AFTER PURCHASE CAN I MAKE A RETURN? Returned items must be received within 14-days of receipt for US/ Canadaian orders and within 30 days of receipt for international orders.

HOW TO MAKE AN EXCHANGE/ STORE CREDIT REFUND:
  1. Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition – this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
  2. Please fill-in and include the exchange/ store credit form (found on the reverse side of your invoice) along with your returned item to enable us to identify you and process your return as quickly as possible. If this is not present, a written note with all your details will suffice!
  3. We always recommend returning your items via a recorded service as we unfortunately can’t be held responsible for any items that do not reach us.

The return address is: #235- 332 Water street, Vancouver, BC,

HOW LONG DOES A REFUND TAKE?

We aim to process all exchanges within 7-10 working days of delivery to us, at which time we will follow up with a confirmation e-mail. Please note we do not contact a customer as soon as your item arrives back to us, but only once your exchange has been issued 10-14 working days later.

CAN I GET MY SHIPPING FEES BACK?

We regret to inform you that any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.

AM I STILL ABLE TO RETURN MY ITEM IF THERE IS MAKE-UP OR FAKE TAN AROUND THE NECKLINE?

Unfortunately we’re only able to accept returns back in the immaculate condition they were received in.

I HAVE RECEIVED A FAULTY ITEM.

We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us an image so we can look into this & organise for another one to be sent to you!

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER.

We’re really sorry if we’ve made a mistake with your order. Please send us a message so we can fix this for you right away.

DO I HAVE TO PAY FOR RETURN POSTAGE?

We’re unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we’re also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

HAVE YOU RECEIVED MY RETURN?

Please allow up to 14 working days for your parcel to be returned to us. If you haven’t heard any communication from us after the 10 working day timescale, please contact our customer care team with your order number and details of the items returned.
If you’ve returned more than one order in the same parcel, please allow 72 hours for all your returns to be completed.